Boil Orders Information

Boil water orders or advisories are public announcements advising the public that they should boil their tap water for drinking and other human consumption uses like cooking, hand washing, brushing teeth, etc. Boil water orders are preventative measures issued to protect public health from waterborne infectious agents that could be or are known to be present in drinking water. Boil water orders are issued by the City of Edwardsville Public Works Department when believed residents should take precautionary measures with their tap water.

When a boil order or advisory is issued the City of Edwardsville’s Public Works Department must take appropriate corrective action, continue to monitor its water supply, and notify customers when it has remedied the problem and the boil water order is lifted. Residents may find more information on the City website. For general information on boil water orders residents may also contact the City of Edwardsville Public Works Department Monday through Friday from 8 a.m. to 5 p.m. at 618-692-7535; for after hour calls please contact our 24 hour water hotline at 618-692-7503.

Water Uses During Boil Order

During a Boil Order, can I use my tap water for…

  • Drinking: No
  • Ice Cubes: No
  • Brushing teeth: No
  • Baby’s formula: No
  • Washing fruit/vegetables: No
  • Preparing food: No
  • Coffee, tea, lemonade, etc.: No
  • Laundry: Yes
  • Watering grass or garden: Yes

Washing Hands

It is recommended that you wash your hands using soap and either bottled water or pre-bottled water. An alcohol-based hand sanitizer may also be used.

Showers / Baths

The risk of bathing or showering in tap water is uncertain and so should be avoided, particularly by people with open wounds or who are immunocompromised. For those people who choose to shower or bathe in the tap water, minimize the time spent in the water and be sure to keep your eyes and mouth closed. Babies and young children should not bathe or shower in tap water because they often swallow some water accidentally.

Washing Dishes

No, it is recommended that you wash your dishes using soap and either bottled water or pre-boiled water (or an automatic dishwasher).

Additional Resources

Madison County Health Department - Guidelines in the Event of a Boil Water Order or Interrupted Water Service.